I’d like to update you on what is going on at Granville Veterinary Clinic as we deal with everything going on around us during this COVID-19 crisis.
Our goal is to continue to be here for you while taking every precaution to protect you and our staff. This means some of our processes have changed. We want to support you and your pet’s health care needs and to do so safely.
Below are some of the key points:
- Hours – We continue to remain open for normal business hours. We are limiting our appointments to those pets with health problems, emergencies. We can do annual vaccines, update unprotected pets or booster those that are in a puppy or kitten series that are not to be missed. If you want to reschedule any appointment – please let us know 24 hours in advance. We are happy to work with whatever works best for you.
- Saturday – We will be closed this Saturday April 11th. If you have any concerns please try to plan ahead as much as possible. I will be available all week and Dr. Gandolf will be in the clinic covering Friday. We will be open the week of April 13th as usual.
- Boarding – Boarding will be limited at this time. To be honest, there hasn’t been much need for boarding with the travel ban but based on our staffing we are further limiting routine availability. However, if you have an emergency situation, we will do what we can to support you.
- Call First – I mentioned that our process has changed. Please call before you come to the clinic for any reason, avoid just stopping in. We are staggering appointments to minimize overlap and your exposure to other people. We will let you know when the lobby is clear and thus allow you to go directly into an exam room.
- One Person – Please (if at all possible) only have one person come with your pet into the building for an appointment. Feel free to wear a mask or gloves, whatever makes you feel safe and comfortable.
- Telemedicine – We have some clients that have health problems, are older, or are terrified of this virus. We understand and still want to be available to support you as much as possible. I’ve worked on a system to help you get an online telemedicine appointment with our doctors. This doesn’t work for every condition but can work great for problems such as skin infections, itching, urinary tract infections, etc. Learn more here about how it works.
- Medication Refills and Food– If you need medication or food, please call and give us a 24-hour notice. Call us when you arrive to pick up your medications. We will take payment over the phone and bring the product out to you if possible. Feel free to also use our online pharmacy and they will deliver the prescription right to your door. Go to: Granville Veterinary Clinic Online Store.
- If You Are Symptomatic – Please let us know if anyone in your home is symptomatic with any signs of COVID-19 or even a mild suspicion or potential exposure so we can plan this into your pet’s care and how we handle your specific needs.
- Village Pet Market- Hours at the VPM are reduced to MWF 10-4 and Saturday 9-3 and closed Tuesday and Thursday temporarily. If you call ahead, you can pre-pay and we can do curbside pickup. VPM number 740-587-3656. As strange as it may sound, we ask that you not bring your pet/dog inside VPM as to avoid a breech in the social distant world we are in. It is too tempting to pet and give attention to your dog so please help us all abide to the rules for the time being.
We continue to actively monitor the COVID-19 situation in our country and community. As we do, our protocols will change as we comply to local and state rules and do everything, we can to protect ourselves and you. We will continue to update you as things change.
We hope you stay safe and infection free.